November 30, 2018
The Lifetime Value (LTV) of a Customer is a precious thing. The more the better, of course, and working at the shop where Customer success…
#failcation(59)
November 29, 2018
Working front desk at the shop I got in the habit of giving everyone time estimates continuously. This part, this will take about 4 minutes…
November 28, 2018
A Lesson - Technical Debt A chunk of technical debt smashed into the project like an extinction level event just after User adoption. The…
November 26, 2018
Yep. I own an insanity or two score, and it took decades to uncover ‘em because I live on the inside of ‘em. There are these two young fish…
November 23, 2018
Barcodes come in different flavors, and on the back of one of the document M&W’s shop uses lives a PDF417 code with all the data from the…
November 22, 2018
I had spectacular flow on a Mission with Twilio’s API, too. Damn, it was fun. It produced enough answers to create a new service. I want to…
November 21, 2018
If I string together a series of successes — find flow — I stay at a Mission. With the computer vision Mission, I wanted to discover if I…
November 20, 2018
Missions, micro-moonshots at distant, sometimes absurd, targets scratch my r&d/inventor/creator/sci-fi itch, and invariably I learn many…
November 19, 2018
Missions exist because I need to create new things. Not a want, this is a need of the highest order, and in my makeup this need lives…
November 16, 2018
The first 4 hours of Saturdays focus on learning new stuff, aka Study Saturdays. I feed the beast. (Nighttime study sessions focus on…
November 14, 2018
A rough timeline of the evolution of the tool. From memory. We’ll see the real details later. Prototype (Q4 2017) I knocked out a single…
November 13, 2018
Customer Service M, a master of customer service with solid boundaries, goes out of his way when appropriate or fun. I learned appropriate…
November 12, 2018
A legacy bias colored my thinking while I dwelled on pricing for a few weeks. Lost in the woods, I called Brad who had an instantaneous…
November 09, 2018
Engineers Engineers listen.
Engineers save lives.
Engineers question and study and question then act. The Engineer’s Oath for the…
November 08, 2018
The old procedures hurt and it makes perfect sense why. As with the frog in the cool water coming to a boil, the old procedures evolved…
November 07, 2018
Metrics for easier… (Part 02 - Getting Grounded) Yeah, yeah, yeah, let’s get to measurements and why. Metric 2) Removing Duplicating Efforts…
November 06, 2018
Metrics for easier… (part 01 - The Magic of User + Creator) Metric 1) My Joy in Life Yep. Because I work the Front Desk, and this project…
November 05, 2018
Details on faster, running exams from walk-in to walk-out… (Lower numbers are because because more customers get served and more revenue is…
November 02, 2018
Those 16 Points of Error can get eliminated, too. A missing API out there in the universe would solve them, however research showed one did…
November 01, 2018
Metrics for smarter… 1) Compliance Scores A quote from the State on our first audit after beginning using the tools I created: We are…
October 31, 2018
Front Deskers performed around 1500 manual compliance checks if they helped 10 customers.
October 30, 2018
Absorbing mistakes changes everything because the mood in the office stays stable. Here’s a real scene as I worked Front Desk. My teammate…
October 29, 2018
...it slammed another blatant benefit straight into my own ignorant eyeholes the second I started playing with it: Man, would the tool make absorbing mistakes easy.
October 25, 2018
_Make more money if_... benefits live far beneath _make more money_ benefits.
October 24, 2018
Do not assume Customers will grok how fantastic not spending money is.
October 23, 2018
Overall the Customer (M&W) benefits by… an easy opportunity to make more money spending less on employees because there’s no longer a need…
October 22, 2018
How to measure the tool’s value? This… sets the stage for pricing sprouts sales patter and lays out marketing language (if it matters…
October 19, 2018
There's a 43% chance I'm gonna financially waste 2500 hours in 2018.
October 18, 2018
Reality is, I could never retire from this because I do not love the domain. That's like winning a competition about something in which you don't give a damn.
October 17, 2018
This is an exercise in creating a win out of nothing by serving folks who deserve it and the _learnings_ I gather in the process.
October 16, 2018
So your telling me there's a chance. No. No, not really.
October 15, 2018
Plus I would have a Founder-to-Exit notch on my bedpost.
October 12, 2018
I declare (!) a major success as 10x in dollars the number of hours put into developing the solution for this project.
October 11, 2018
To transmogrify some risk I will study technologies, best practices, work out a better infrastructure, and apply these improvements to meometer.
October 09, 2018
If I'm honest with myself, I better make this 50 hours/wk. I know myself by now: I get singularly focused on a project when in one.
October 08, 2018
I outlined 4 quarters — what humans call a year — each with its own Engineering theme...
October 01, 2018
Opportunity stared me straight in the face while working the front desk at a mom and pop shop.
September 17, 2018
And the generally fantastic conversation on Hacker News — no kidding — inspired a personal practice: critiques before articles.
September 14, 2018
Perversions of real articles like, _I ramped from $0 to $29k MRR in 12 minutes!_ and _I Retired as a Toddler!_ camp in my mind's wilderness.
September 13, 2018
Using an elastic yet clear starting point, I tacked on definitions of a win which worked for me, sculpting a Geoffrey win.
September 10, 2018
One of the more interesting notes? I bloody well built a successful business.