November 08, 2018
The old procedures hurt and it makes perfect sense why. As with the frog in the cool water coming to a boil, the old procedures evolved…
#metrics(9)
November 07, 2018
Metrics for easier… (Part 02 - Getting Grounded) Yeah, yeah, yeah, let’s get to measurements and why. Metric 2) Removing Duplicating Efforts…
November 06, 2018
Metrics for easier… (part 01 - The Magic of User + Creator) Metric 1) My Joy in Life Yep. Because I work the Front Desk, and this project…
November 05, 2018
Details on faster, running exams from walk-in to walk-out… (Lower numbers are because because more customers get served and more revenue is…
November 02, 2018
Those 16 Points of Error can get eliminated, too. A missing API out there in the universe would solve them, however research showed one did…
November 01, 2018
Metrics for smarter… 1) Compliance Scores A quote from the State on our first audit after beginning using the tools I created: We are…
October 31, 2018
Front Deskers performed around 1500 manual compliance checks if they helped 10 customers.
October 29, 2018
...it slammed another blatant benefit straight into my own ignorant eyeholes the second I started playing with it: Man, would the tool make absorbing mistakes easy.
October 22, 2018
How to measure the tool’s value? This… sets the stage for pricing sprouts sales patter and lays out marketing language (if it matters…