November 30, 2018
The Lifetime Value (LTV) of a Customer is a precious thing. The more the better, of course, and working at the shop where Customer success…
#lessons(3)
November 29, 2018
Working front desk at the shop I got in the habit of giving everyone time estimates continuously. This part, this will take about 4 minutes…
November 28, 2018
A Lesson - Technical Debt A chunk of technical debt smashed into the project like an extinction level event just after User adoption. The…